FAQ

 

CANDLES

What wax do you use to make your candles?

We use coco-apricot wax. It is an all-natural, biodegradable wax that burns slowly and cleanly, allowing for a longer candle life. It is sustainably sourced wax that is skin safe, vegan, and non-toxic. 

Are your fragrance oils safe?

Our fragrance oils are all phthalate and cruelty free. They are all made in the USA and non-toxic.

Why do you use wooden wicks?

Our wood wicks are sourced from an FSC certified supplier, meaning they are ethically sourced and produced in the USA. Wood Wicks have little to no carbon build up, soot, and debris providing a more natural way to burn your candles. 

Why do your candles come in only one size?

We offer only compact, easy to carry candles that you can take wherever you travel. We make them small enough to put in a pocket, bag, or carry on. They may be small, but they are mighty when it comes to fragrance. 

SHIPPING

How long will it take to get my order?

Orders are processed within 3 business days. Any delays will be posted on the website. All orders will come with a tracking number to your email.

Do you ship overseas?

We currently only ship in the U.S.

What Shipping carriers do you use?

We ship primarily through USPS. Any exceptions will be shown during checkout.

My product arrived damaged, What next?

If your product arrives damaged, take a picture of the damage and email to support@mixmatchcandles.com with your name and order number. We will ship a replacement or refund in a few days.

RETURNS & EXCHANGES

Can I return my product?

If you need to return a product, email us at support@mixmatchcandles.com to start the process. Send your product to:

MixMatch Candle Company

1102 A St. 798

Tacoma, WA. 98401

I do not like the fragrance, can i exchange for a different scent?

You can return or exchange candles, as long as they are not burned. Send an email to support@mixmatchcandles.com to start the process.